Last updated: August 8, 2026.
This Noirvelles shipping policy explains where we ship, how shipping charges are calculated, and what to expect while an order placed on noirvelles.com is in transit.
Worldwide delivery
We currently ship to destinations worldwide. Available service levels and final delivery availability are confirmed using the delivery address provided during checkout.
Shipping charges
Orders of $79 USD or more qualify for free shipping. For orders below $79 USD, the available shipping charge is calculated and displayed during checkout. The qualifying order value is calculated after discounts and before duties, taxes, or other destination charges.
No promotional code is required for the standard free-shipping offer.
Order processing
Orders are reviewed before dispatch. Processing can take longer when an address requires verification, an item's availability changes, or order information is incomplete. Orders placed on weekends or public holidays begin processing on the next business day.
Estimated delivery
Estimated delivery is 10–15 days. This is an estimate rather than a guaranteed arrival date. Remote destinations, customs inspections, severe weather, carrier disruptions, and public holidays may extend transit time.
Tracking your order
When tracking is available, the tracking details are sent after the parcel has been transferred to the carrier. Tracking events may take time to appear or update, particularly during international transit.
International duties and taxes
Import duties, taxes, and customs charges required by the destination country are the customer's responsibility unless checkout expressly states otherwise. These charges are set by local authorities, are separate from our shipping fee, and are generally non-refundable.
Address accuracy
Please confirm your complete delivery address before placing an order. Additional shipping charges may apply when a parcel must be resent because of an incorrect or incomplete address. We cannot guarantee that an address can be changed after an order has entered processing.
Delayed, lost, or damaged parcels
If tracking has not updated for an unusual period, a parcel is marked delivered but cannot be located, or the parcel arrives damaged, contact us promptly. Keep the packaging and provide the order number, tracking details, and clear photographs when damage is involved so the carrier issue can be reviewed.
Carrier investigations and claim decisions are controlled by the carrier. We will assist with available documentation but cannot promise a particular claim outcome.
Returned-to-sender parcels
A parcel may be returned because of an incomplete address, failed delivery attempts, refusal, or unpaid destination charges. Once the parcel is received and inspected, we will contact you about available reshipment or refund options. Additional shipping costs may apply.
Order changes and cancellation
Submit cancellation or address-change requests as soon as possible. Requests are not guaranteed once processing or dispatch has begun.
Need help?
Use our Contact Us page and include your order number and a clear description of the delivery issue.