Need help from Noirvelles? Send a message using the form below. Customer care will review the information provided and respond through the email address entered in the form.
Website: noirvelles.com
Before sending a message
Delivery estimates and shipping charges are explained in the Shipping Policy. Return eligibility, the 15-day request period, final-sale restrictions, and the $9.95 return-label fee are explained in the Refund Policy.
Product questions
Include the complete product name and the size or variant involved. For fit questions, review the product's Size & Fit section first and explain what additional information you need.
Order and delivery questions
Include the order number, the name used for the order, and a concise description of the issue. For a delayed parcel, include the latest tracking status. Do not submit complete card numbers, passwords, or security codes.
Damaged or incorrect items
Contact us before wearing, washing, or altering the item. Explain what is wrong and retain the product, packaging, and shipping label. Customer care may request clear photographs to review the issue.
Return requests
State which item you want to return and why. Do not mail an item until return instructions have been provided. Unauthorized returns or parcels sent to an unapproved address may be delayed or rejected.
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Privacy
Information submitted through this form is used by Noirvelles to review and respond to the request. See our Privacy Policy for further information.